We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our agency. We take your privacy seriously and strive to comply with all applicable laws and regulations concerning the protection of personal information, including the Health Insurance Portability and Accountability Act (HIPAA) and other relevant healthcare privacy laws. Please read this Privacy Policy carefully to understand how we handle your personal information. By accessing or using our services, you consent to the practices described
in this Privacy Policy.

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Collection of Information

We may collect personally identifiable information when you engage with our agency by use of this website, Facebook ads, phone, and text messaging platforms. Such information could include, but is not limited to your: Name, postal address, phone numbers, email addresses, date of birth, Medicare Beneficiary Identifier, Social Security number, health conditions, and medical history.

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How We Use Your Information

We may use your personal information for the following purposes:
a. Provide Services: To facilitate your enrollment in Covered California/ACA plans, Medicare, group insurance plans, life insurance, and/or long term care programs, and provide you with related healthcare services.
b. Verify Eligibility: To determine your eligibility for health insurance, Medicare and related insurances.
c. Billing and Payment: To process payments for insurance premiums.
d. Communication: To send you important information about your insurance coverage, updates, and other relevant communications.
e. Customer Support: To respond to your inquiries and provide customer support.
f. Improve Services: To analyze and improve our services, including the development of new programs and offerings.

g. Legal Compliance: To comply with legal and regulatory requirements, including reporting obligations to government agencies when required.

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Distribution of Information

We may share your personal information with third parties in the following circumstances:
a. Service Providers: We may share your information with third-party service providers who assist us in carrying out our services, subject to appropriate contractual safeguards.

b. Legal Requirements: We may disclose your information as required by law, regulation, or legal process.
c. Business Transfers: In the event of a merger, acquisition, or sale of all or part of our agency, your personal information may be transferred to the acquiring entity.
d. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service
is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

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Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

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Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

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Your Rights

You have certain rights regarding your personal information, including the right to access, correct, and delete your information, as well as the right to opt-out of certain communications.
To exercise these rights, please contact us using the contact information provided below.

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Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below: By e-mail: tom@valdezinsurancesolutions.com

We reserve the right to make changes to this policy. Any changes to this policy will be posted.